KEEPING YOU SAFE: COVID-19
Dear Panorama Hotel Guests,
We are so happy to have seen a form of normality return to the communities in which we live, and do business. Gradually, and always in line with directives from local authorities, we have started to reopen our hotel. We are of course returning to a new order, one for which we are well prepared with new protocols focusing on health and hygiene in all aspects of our operation, but most importantly we will be waiting at the door to welcome you back with warmer and brighter smiles.
I know that my colleagues across so many countries are as enthusiastic as ever to get back to work and welcome you into our hotels.
We have new flexible reservation policies across all our hotels, so please check your individual rate when you are booking.
Detailed health & safety protocol, with all measures implemented in all our hotels, is available on this link. Some of these guidelines will be highly visible in the style and form of service we offer to our guests. Others are intended to address all areas of the hotel including those not visited by our guests. In all cases, the health of our colleagues and guests is the more important consideration.
When you are ready to travel, we are here to welcome you back safely at Corinthia Hotels.
Wherever you find us, you will notice details of the latest measures being taken in each of our destinations.
BEFORE YOU ARRIVE
Our concierge and guest services teams are now digital. But their service and expertise is as warm and efficient as ever, and they would be delighted to help you with any special enquiries.
WHEN YOU GET HERE
Take a moment in our lobby while your luggage is disinfected and contact tracing procedures are carried out. Protective screens, contactless payment and our staff members in protective equipment complete your arrival.
LOBBY AND PUBLIC AREAS
We pride ourselves on intuitive design, and safety measures are no different. Hand sanitiser and clear signage will be there exactly when you need it, and you can be assured of extra precautions taken around key high touch points, like elevator buttons.
IN YOUR ROOM
We use specialized, healthcare grade cleaning equipment and viricidal disinfectants. Should an attendant visit, they will be wearing protective equipment.
Our bar and restaurant menus are now accessible via QR code where possible, but are no less sublime. Reduced capacity means more space for you, and where buffet is available it will be served to you. And you can always take away, upon request.
AFTER YOU LEAVE
STAY IN TOUCH
After your visit, we will send you a survey where you can let us know how you found your stay. Sign up for emails to stay up to date until you are ready to travel again.
Our teams are as well-versed in cleaning and safety standards as they are in perfect service and well-kept local secrets. They are undergoing frequent extra training, so as to remain as warm and erudite as ever, even while following protective protocols.
We are taking tracing very seriously, and will do the utmost to support tracking activity in all our destinations. This includes taking guest and visitor information as required by local health authorities.